Returns & Refund Policy
aimer Refund Policy
At aimer, we're dedicated to easing your aches and pains. We recommend using our products for at least 14 days before considering a return. If you’re unsatisfied after 14 days and within our 60-day money-back guarantee period, reach out to us at aimee@aimer.uk.
Cancellation Policy
To cancel or change your order, please do so within 24 hours. Cancellations made within this timeframe will be refunded within 7 business days.
60-Day Money Back Guarantee
We're confident in aimer products but encourage a 14-day trial period to see full benefits. If after this period you’re still unsatisfied, you can return items within 60 days. Shipping fees, if any, are non-refundable.
To initiate a return, fill out the form on our Contact Us page or email us at aimee@aimer.uk with your Order Number or the name and email used for purchase.
Damaged Items
If your product arrives damaged (beyond packaging), email us at aimee@aimer.uk with a photo of the item within 72 hours for a replacement review. Damage from regular use, wear, or misuse is not covered.
Shipping and Delivery
We aim to deliver promptly but are not liable for courier delays or customs issues. If a package is lost, delayed, or stolen, please contact the courier.
Incorrect Shipping Address
Ensure accurate shipping details. Incorrect addresses not corrected within 24 hours of order placement are ineligible for resends or refunds.